How do I contact support?
The best way to reach us is via email: [email protected]
You can also call us at (619) 374-8409
You can also reach us by clicking on the green button found on the bottom left of our help center
Is there a support number?
Yes! You can reach our support team at (619) 374-8409
Although we are a small team, we will always respond to your inquiries
Please provide some detail about the issue you are experiencing, and our team will then determine if a screenshare or call is best
I'm a paid user, is there a dedicated channel?
If you are a subscribed user, please contact us through your Folio connected email address (the one listed on your account page) or call our support line directly
Contacting us through your subscribed email account or phone line will prioritize your inquiry in our queue
When should I expect a response?
We typically respond within 24 hours during our normal work week to our subscribers
Within two business days to our free plan users
Phone inquiries during support hours are typically handled immediately or returned same-day
When is the support team online?
We are typically online Monday–Friday between 8am–5pm PST for both email and phone support