Do you use Folio with Gmail and see a Smart Folder on our website but not in your lefthand Gmail sidebar? This article will walk you through how to address this issue.
If you removed, re-nested, or renamed the Folio smart folder found in the left-hand sidebar of your inbox, it likely broke the Folio folder's link to your Gmail.
In general, avoid moving or editing the Folio labels/folders. Currently, Folio does not support subfolders inside the Folio parent folder, nor should you re-nest Folio folders outside of the main folder.
How to fix it
The good news is that your Smart Folder and timeline still exist. You can access them from amitree.com, but it's still best to fix the issue, so we can get back to organizing your emails in the folder.
From your Gmail, create and nest the label under the Folio parent folder exactly as you see it listed in the smart folder view on the website. You'll copy paste what you see after the last forward slash (/).
- Open Gmail.
- In the left sidebar, find the Folio parent label.
- Click on the three-dot button next to the Folio label.
- Select the "add sublabel" option.
- Type the label in the empty field. In this example, you would type "1 Gibbon Ave".
- Click the "create" button.
- Refresh your browser
Then contact us at firstname.lastname@example.org for next steps.