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How do I contact support?
- The best way to reach us is via email: firstname.lastname@example.org
- You can also reach us by clicking on the green button found on the bottom left of our help center
Is there a support number?
- We don't have a dedicated support phone number today, but we can resolve the majority of issues through email
- Although we are a small team, we will always respond to your inquiries
- Please provide some detail about the issue you are experiencing, and our team will then determine if a screenshare is best
I'm a paid user, is there a dedicated channel?
- If you are subscribed user, please contact us through your Folio connected email address (the one listed on your account page)
- Contacting us through your subscribed email account will prioritize your inquiry in our queue
When should I expect a response?
- We typically respond within 24 hours during our normal work week to our subscribers
- Within two business days to our free plan users
When is the support team online?
- Sunday: 8am-4pm
- Monday-Thursday: 8am-6pm
- Friday: 10am-6pm
- Please note we are on Eastern Time