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How do I contact support?
- The best way to reach us is via email: support@amitree.com
Is there a support number?
- We don't have a dedicated support phone number today, but we can resolve the majority of issues through email
- Please provide some details about the issue you are experiencing, so we can help you as quickly as possible
Is there a dedicated channel for paid customers?
- If you are a paid subscriber, please contact us through your Folio-connected email address (the one listed on your account page)
- Contacting us through your subscribed email account will prioritize your inquiry in our queue
When should I expect a response?
- We typically respond within 24 hours during our normal work week to our subscribers
- Within two business days to our free plan users
When is the support team online?
- We are typically online Monday-Friday between 10am-6pm Eastern
