How do I contact support?
The best way to reach us via email, firstname.lastname@example.org
You can also reach us by clicking on the blue circle found on the bottom right of our help center
Is there a support number?
We don't have a dedicated support phone number today, but we can resolve the majority of issues through email
Although we are a small team, we will always respond to your inquiries
Please provide some detail about the issue you are experiencing, and our team will then determine if a screenshare is best
I'm a paid user, is there a dedicated channel?
If you are subscribed user, please contact us through your Folio connected email address (the one listed on your account page)
Contacting us through your subscribed email account will prioritize your inquiry in our queue
When should I expect a response?
We typically respond within 24 hours during our normal work week to our subscribers
Within two business days to our free plan users
When is support online?
We are in the office Monday-Friday, 9AM-5PM
Please note we are on Eastern Time