How do I contact support?
- The best way to reach us via email, firstname.lastname@example.org
- You can also reach us via chat, by clicking on the blue chat box found on the bottom right of our help center
Is there a support number?
- We don't have a dedicated support phone number today, but we can resolve the majority of issues through email and chat
- Although we are a small team, we will always respond to your inquiries
- Please provide some detail about the issue you are experiencing, and our team will then determine if a call is best
- Let us know the best number to reach you in case we need to reach out
I'm a paid user, is there a dedicated channel?
- If you are subscribed user, please contact us through your Folio connected email address (the one listed on your account page)
- Contacting us through your subscribed email account will prioritize your inquiry in our queue
When should I expect a response?
- We typically respond within 24 hours during our normal work week to our subscribers
- Within two business days to our free plan users
When is support online?
- We are in the office Monday-Friday, 9AM-5PM
- Please note we are on Eastern Time