We understand it can be frustrating when you can’t create or make changes to a transaction when you need to. However, there are common reasons why and simple solutions.
Unable to create or confirm a transaction
You see a block of red error text when creating a transaction
Edits to your timeline or settings do not save
Updates or changes to your templates do not save
Transactions for new construction or vacant lots don't save
How to solve most issues
Log-out and log back in
Too many open browser windows or tabs with Folio may cause issues.
Try closing all your browsers windows and tabs
Next, open a single new window and go to amitree.com.
If you are automatically logged into Folio, log out and log back in with your relevant account (see how here)
Try creating the transaction or making the appropriate change
Multiple transactions for the same property address
Folio currently only supports a single transaction for a unique property address at any given time. Go to amitree.com/folio to assess the following situations:
Suggested transaction- Folio may have already picked up the transaction and listed it in your suggestions section
Shared transaction- a collaborator or a colleague may have already shared a transaction with you for the relevant property
Un-archived or duplicate transaction- You may have a previously created transaction that was not archived or needs to be deleted (see how here)
New development or vacant lots
Folio doesn't fully support new construction or vacant lots at this time. However, we can add or edit the address from our end. Learn how we can help here.
Confirm your connected email account
You may be logged into an account you didn’t expect. Many Folio users have multiple email accounts, some also connected to Folio. Do you use a shared computer? Or switch between multiple accounts during the day?
Go to amitree.com
Sign In, and go to the Account tab
Confirm the account you are logged into
For extension users, verify the Gmail/G-Suite account you are logged into Gmail
Did you migrate your email account or change to a new email address?
Another common source of issues comes from changes to your email account. If there was a change to your email address or domain learn what to do here.
Contact us via email or chat with details about what you are experiencing (screenshots alway help). We will take a look at get back to you.