Folio has a sophisticated algorithm that crawls through your emails, and looks for patterns that identify that something is a client or loan -- either a property you're working on that's gone into escrow, or a client that is looking to be pre-qualified.

When you first create an account, Folio will start by looking through the last 30 days of email to identify clients and loans.

For Gmail Users

If you're a Gmail user, Folio will automatically find and create smart folders for your client files. It does this by looking for things that indicate something is a loan or relates to client, like certain keywords in combination with a residential address. When you manually create a smart folder, it also organizes emails for that too. 

For Outlook Users

If you're an Outlook Office 365 user, you can opt-in to email organization by visiting your settings page. Opting in means Folio will create folders for clients and loans you create, and automatically move emails into those folders once they're received. Please note, we use the category system to do this. Learn more about it here.

Email filtering for Pre-approval vs Loan folders 

There are two types for smart folders, depending at what stage of the process your client is in. 

Pre-approvals
Pre-approval folders primarily filter emails into folders based on the client(s) email address you identify. This helps keep the email exchanges between you and your clients in one place. 

Loans
Loan folders primarily filter emails based on the property that is referenced inside the emails. Folio looks for the short property address to organize your emails.  For example, if the address is 123 Main Street, San Francisco, CA. Folio will look for "123 Main" and variations like "123 Main St" or "123 Main Street" inside the subject line, body, and email  attachments. 

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